Frequently Asked Questions

Ordering

How do I place an order?

Browse our products, add items to your cart, and proceed to checkout. We accept PayPal and major credit cards.

Can I change or cancel my order?

You can request changes or cancellations within 24 hours of placing your order by emailing y2kwool@gmail.com. After 24 hours, we may have already started processing your order.

Shipping

How long does shipping take?

US Standard: 7-14 business days | US Express: 5-10 business days
International Standard: 10-20 business days | International Express: 7-15 business days

Do you offer free shipping?

Yes! We offer FREE Standard Shipping on all US orders over $80.

Do you ship internationally?

Yes, we ship worldwide. Please note that international orders may be subject to customs duties and import taxes.

How can I track my order?

Once your order ships, you'll receive a tracking number via email.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, unwashed, and in original packaging.

How do I initiate a return?

How long do refunds take?

Refunds are processed within 5-7 business days after we receive the returned item. Please allow 5-10 additional days for the refund to appear on your statement.

Payment

What payment methods do you accept?

We accept PayPal, Visa, Mastercard, American Express, and other major credit cards.

Is my payment information secure?

Yes. All payments are processed through Shopify's secure payment system with SSL encryption. We never store your full credit card information.

Other

Do you offer wholesale pricing?

For wholesale inquiries, please contact us at y2kwool@gmail.com.

How can I contact you?

Email us at y2kwool@gmail.com. We respond within 24 hours.

Frequently Asked Questions